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Terms & Conditions

1.           General provisions
1.1.        Internet shop regulation available on website at (hereinafter referred to as “”) defines the procedure of conclusion and execution of product sales contracts regarding goods available in internet shop’s assortment by means of remote communication and this website including principles, forms and methods of ordering, delivery, ways of payment, buyer’s rights of withdrawal from the contract without stating a reason, procedure of lodging and acknowledgement of complaints, principles of buyer’s personal data protection and his rights in this regard.
1.2. Internet shop is owned by “Airsofta Veikals”. with the seat in Ozolnieki, Latvia. Zemgales iela 9, Ozolnieki, Ozolnieku pag., Ozolnieku nov., LV-3018, Registration number 43603069487, Company’s Tax Identification Numbers: LV43603069487
1.3. internet shop’s correspondence address is: Avotu iela 64, Latgales priekšpilsēta, Rīga, LV-1009. You can also contact us by phone (+371 29 415 744) or email ( or by contact form available on our website.
1.4.        All products available on website are brand new, free from physical and legal defects.
1.5.        All products available on website are designated for the entertainment uses (tactic games, collecting) for adults (of age of 18 or higher) and constitute only replicas (duplicates) of authentic counterparts such as fire-arms, optics and optic equipment. We remind that due to the fact that all offered goods were manufactured for entertainment purposes, they cannot be compared to their authentic counterparts (any potential differences cannot constitute basis for complaints). All goods available through this website apart from their external projection may differ from their authentic equivalents as to material they were manufactured from, its strength, method, scope and precision of functioning. If describes given goods as a “gun”, “pistol”, “rifle” “telescope”, “collimator”, ”vest” etc., it does not change the fact that this good is considered as a copy of respectively gun, pistol, rifle, telescope, collimator, vest etc., Product’s description constitute solely “thought abbreviation” used only for the Buyer’s convenience.
1.6.        All goods available through described as replicas/ imitations of guns may be purchased only by adults.
1.7.        All rights to the Internet shop, including copyrights, intellectual property rights to its name, the Internet domain, Internet shop, as well as patterns, forms, logos appearing on the Internet shope (except for logos and images presented on the Internet shop for presentation purposes of the goods to which the copyrights belong to third parties) belong to the Seller, and using them can take place only in the manner specified and in accordance with the Rules and after consent of the Seller is expressed in writing.
1.8.        It is prohibited to the Customer to provide illegal content or use of the Customer Online Store, Internet shop or free services provided by the Seller in a manner contrary to law and morality or that violates personal rights of third parties.
1.9. informs that the public nature of the Internet and the use of services provided by electronic means may be associated with the risk of acquiring and modifying of Customer data by unauthorized persons, so Customers should apply appropriate technical measures to minimize the risks mentioned above. In particular, they should use anti-virus software as well as software designed to protect their identity while using the Internet. The Seller never asks the Customer to grant him access to the Customer's passwords in any form.
2.           Order
2.1.        Orders can be placed via our website Orders can be placed 24 hours a day all year round. 
2.2.        Buyer willing to purchase specified product adds it to the cart and chooses form of payment and delivery. Subsequently buyer uses the bookmark (“Buy Now”) and fills order form of valid personal data indispensable to execute order which is: name, surname, address, phone number, e-mail address.
2.3.        When placing an order through the Internet Store, the Customer completes the order by selecting product(s) they are interested in. After the completion of the whole order and identifying the method of delivery and payment method in the "SHOPPING CART" section, the Customer places an order by sending the order form to the Seller. Before each shipment of the order form to the Seller, the Customer is informed of the total price for the chosen Goods and Delivery, as well as all additional costs that are required to pay in connection with the Contract of sale.
2.4.        Before purchasing, please make sure you familiarize yourself with your business and warranty conditions in your own interest.
2.5.        All orders received by phone, email or via e-shop are considered to be obligatory. By submitting the order, the buyer confirms that he has become familiar with the claim and these terms and conditions and agrees with them. At the time of sending the order, a purchase contract is established between the seller and the buyer. Confirmation of this order (purchase contract) is automatically sent to the e-mail in the order.
2.6.        Order forms filled incorrectly shall not be fulfilled ( internet shop does not accept offers, which do not alllow to conclude or fulfill the contract of sale). 
2.7.        Placing an order does not mean entering into a contract of sale. webshop examines your order, especially its correctness and possibility of implementation.
2.8.        Sales contract between the owner of the webshop and the Buyer is concluded upon receipt by the buyer an e-mail containing information that the order was carried out.
2.9. issues VAT invoices to all customers. According to Latvian tax law neither client's nor seller's signature is necessary element of the VAT invoice. Invoices shall be issued and sent in electronic form to the e-mail address provided in the order, unless the customer clearly indicates otherwise (in the order or in subsequent correspondence).
2.10.   All prices are always inclusive of VAT and all taxes other required to wear by the customer.

3.           Payment
3.1.        Customer can choose one of the payment method bellow:
3.2.        Bank transfer;
3.3.        Payment through PayPal;
3.4.        Payment through Paysera.

4.           Complaints
4.1.        In the event of discovering a defect of the good, the Buyer may, at his discretion:
a) use the guarantee provisions – if the guarantee has been given for the given good, or
b) use the rights connected with the defect liability warranty resulting from the Civil Code.
4.2.        Complaints shall be addressed in e-mail to In the Complaint:a) specify the date of the sales agreement and number of sales evidence, attaching its copy or scan, b) describe in detail the circumstances justifying, in the Client’s opinion, the complaint (description of the defect), c) specify who, when and how discovered the defect, d) specify what the Client demands.
4.3.        In order to consider the complaint, the Buyer is obliged to send back the questioned good to the Seller at the Seller’s cost. For this purpose contact us to get a relevant return label. It is recommended to properly protect the good being sent back as to prevent its damage in transport.
4.4.        Complaints shall be considered within 14 (fourteen) days after the receipt of the complaint notice by In the event it is necessary to inspect the questioned good, and it is not delivered before the end of the 14-day period, the Client shall be informed about the complaint not being considered, with a possibility of changing the position after the good subject to complaint has been delivered to store for the purpose of its inspection.
4.5.        In the case of sending a fully functioning replica to the service, it will be returned at the expense of the buyer.

5.           Withdrawal from the sales contract
5.1.        Goods that have been purchased using remote communication tools can be returned within a 14-day period. Within this time, you can return the goods (send them to our business adress, see 5.2) Goods must be undamaged, complete with accessories, and we highly recommend returning the goods in their original packaging. In the case that any damage or wear is detected on the shipped goods or packaging, the returned purchase price may be deducted from the actual costs incurred in bringing the product back to its original condition.
5.2.        In the case of sending by mail, send to our company address (SIA “Airsofta Veikals”, Avotu iela 64, Latgales priekšpilsēta, Rīga, LV-1009). Properly pack the goods in order to avoid damage to the shipment and attach the accompanying letter of withdrawal within 14 days period. In the letter, please provide your contact address, phone number and bank account number to which you wish to refer the refund. If the goods meet the conditions for return within the statutory time limit, money will be returned to you immediately. Not later than 14 days. If you return all the goods from the shipment, we also return the postage according to EU directives. If you return only part of the goods from the shipment, postage and packing are not returned. Postage costs for sending goods to us are debited by the customer as a sender. Do not send the returned goods on delivery - no such shipment will be accepted. The consumer can not withdraw from a contract for the supply of goods, which has been adjusted to the wishes of the consumer or his person.

6.           Protection of personal data
6.1.        We handle personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. See full text here.

7.           Dispute resolution
7.1.        The store is operated according to the legislation of the Republic of Latvia. Any disputes between the Seller and the Customers will be addressed by communication between the two parties, failing to do so- accroding to the order of the legislation of the Republic of Latvia.

8.           Other rights and obligations of the parties
8.1.        The customer accepts that electronic communications and backups can serve as evidence.
8.2. may change these Terms and Conditions without notice. Any purchase after the change, keep an acceptance by the customer of the new Terms.
8.3.        Indifferent if any provision of these Terms is invalid, illegal or void, this will not in any way the validity, legality and applicability of the other provisions affect. Failure at any time by to one of the rights enumerated in this agreement to enforce, or any right to exercise this will never be seen as a waiver of such provision and will not affect the validity of these rights.


Delivery procedure by Omniva
By ordering goods from you can choose Omniva parcel machine services. After selecting the Omniva as a shipping method there will be available options for you to choose the prefered parcel machine. 
After we have processed your payment you will recieve a unique shipping code to follow the shipping process at  
Upon receiving your order check for any damage to packaging and products. In case of visual defects take a photo of the damaged part and send an inquiry to with an order ID and description of problem. If there are any functional problems check our warranty policy (NB! we do not change or return money for batteries).

Delivery procedure by Venipak
By ordering goods from you can choose Venipak courier . After selecting the Venipak courier delivery make sure to fill in the shipping form with a correct address.
After we have processed your payment you will recieve a unique shipping code to follow the shipping process at
Upon receiving your order check for any damage to packagin. In case of visual defects of the packaging report the problem to courier before signing proof of delivery (POD) documents. After opening the package check for any damage to the product and take a photo of the damaged part and send an inquiry to with an order ID and description of problem. If there are any functional problems check our warranty policy (NB! we do not change or return money for batteries).
Shipping prices:
A zone (19,03-21,79EUR): Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Luxembourg, Netherlands (Holland), Slovakia, Sweden, United Kingdom (Great Britain and N. Ireland), Andorra, Bulgaria, Croatia, France, Greece, Hungary, Ireland, Italy, Liechtenstein, Monaco, Norway, Portugal, Romania, San Marino, Slovenia, Spain, Switzerland, Vatican.
B zone (28,57EUR): Albania. Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Faroe Islands, Georgia, Gibraltar, Iceland, Macedonia, Malta, Moldavia, Montenegro, Russia, Serbia, Turkey, Ukraine.

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